Office or Division:  MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT/ OSCA OFFICE  
Classification:Simple
Type of Transaction:Senior citizens
Who may avail:To those senior citizens who belongs to indigent family
  CHECKLIST OF REQUIREMENTS  WHERE TO SECURE
Personal appearanceMSWDO
3 sets accomplished DSWD Soc-pen Application formMSWDO
3 pcs photocopy of birth certificatePSA/ civil registrar
3 pcs photocopy of senior citizens idOsca office/ document owner
CLIENT STEPSAGENCY ACTIONFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
Client or representative enter office and approach office staff.Greet client refer to MSWDOnone2 minutesClient or representative enter office and approach office staff.
 Ask the client was is your concern?none5 minutes 
Tell the client that they need first to accomplish the intake form, and just be back together with all the requirement needed for their application in social pension, like3 photocopies of birth certificate, 3  photocopies of senior citizens Id.We make sure that we irritated clearly all the requirements needed before they the office, so that will not set coming back in forth.none3 minutesTell the client that they need first to accomplish the intake form, and just be back together with all the requirement needed for their application in social pension, like3 photocopies of birth certificate, 3  photocopies of senior citizens Id.
The client need to return to the office as soon as they finish and comply all the requirements needed for social pension. none2 minutesThe client need to return to the office as soon as they finish and comply all the requirements needed for social pension.
The clients need to answer all the questions honestly so that it will be easier for the SWA to assess the clients if he or she belongs to the indigent family that make the client qualified for social pension.The SWA now interview and asses if the client is qualified for social pension.none5 minutesThe clients need to answer all the questions honestly so that it will be easier for the SWA to assess the clients if he or she belongs to the indigent family that make the client qualified for social pension.
 Tell the clients that if he or she has sss or already pensioner it might affect his or her applications.none2 minutes 
 Advise the client that the applications together with all the requirements needed, will be submitted to the region for approval.none2 minute 
 The papers now will be endorsed to Osca office.none5 minutes 
 The osca office will tag the documents waiting until further notice.none20 minutes 
 The head of osca office endorse the names of new applicants for social pension to region office personally at DSWD Buraguis, Legaspi city to the social pension focal person. And from there the applications will subject for approval, and verification.none1 day 
 After  series weeks or months of checking and validation of new applicants for social pension.it will now release the names of senior citizens who are qualified for social pensions, then the osca office will be advising the BASCA president of that barangay that there will be new social pensioner who belongs to that barangay.none  
 The osca office will now release the list of all social pensioners.none1 day 
 It will be given to accounting office subject for checking and validation of the social pensioner if that is still alive or dead.none1 dayAdmin. Aide III
 Then after checking the osca office will now be printing the lists of names so social pension for payroll that will be made at treasurer’s office.none1 dayAdmin. Aide IV/ Admin. Aide III
 Then the MTO office will be posting for the schedules for social pension for each barangays.none3 minutesMTO/RCC
Preparations of needed documents in claiming social pension.Release of social pension per DSWD fund transfer per quarter with moanone  
Advise the social pensioners to bring their senior citizen id in claiming for their pensionThe social pension  will now be release.none1 dayMTO/RCC
  TOTAL: 8 days and 49 minutes