Provides counselling services to family members in difficult situation
| Office or Division: | MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT BAAO | |||
| Classification: | Simple | |||
| Type of Transaction: | To all families in difficult situation | |||
| Who may avail: | To all members of the family who are in difficult situation | |||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
| Personal appearance | MSWDO(d) | |||
| Referral letter/ none | Referring person/ agency | |||
| Medical certificate as the case may be. | Hospital/ certifying doctor | |||
| Filled out certificate of eligibility. | MSWDO | |||
| CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
| Client or representative enter office and approach office staff. | Greet client& refer to MSWDO | none | 1 to 2 minutes | Admin. Aide III |
| Relate difficult situation to office personnel. | Conduct interview to the clients | none | 20 minutes | MSWDO |
| Request counselling assistance. | Conduct counselling and home visitation/ follow-ups | none | As the case may be | MSWDO |
| Preparation of referral/ recommendation/ endorsement as the case may be. | none | 15 minutes | MSWDO | |
| Release/ issuance of referral/ recommendation/ endorsement as the case may be. | none | 5 minutes | MSWDO | |
| TOTAL: | 42 minutes |
